TruePlatter
Terms of Service & Privacy Policy

TERMS OF SERVICE

Effective Date: 12/26/25

Welcome to TruePlatter (MerTech Solutions MI, LLC)! These Terms of Service (“Terms”) govern the use of our website, online ordering application, and services. By accessing or using our online ordering system, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our services.

INTRODUCTION

TruePlatter

• Address: Based in Grand Rapids, MI (no physical location)
• Phone: 734-546-6114
• Currency: USD

Throughout these Terms, “MerTech Solutions MI, LLC” “we,” “us,” and “our” refer to TruePlatter. “You,” “your,” and “client” refer to you, the user of our services.

ACCEPTANCE OF TERMS

By placing an order through our online application, you confirm that you have read, understood, and agree to these Terms. If you are under 18 years of age, you must use our services under the supervision of a parent or legal guardian.

MODIFICATION TO TERMS

We reserve the right to modify these Terms at any time. Any changes will be effective immediately upon posting on our website. We encourage you to review these Terms each time you place an order.

ONLINE ORDERING APPLICATION

Our online ordering application is designed to facilitate the purchase of our products and services. The application is owned and operated by MerTech Solutions MI, LLC (DBA “TruePlatter”), our licensed service provider.

ACCOUNT CREATION AND SECURITY

To place an order, you may need to create an account and/or provide certain personal information. You are responsible for maintaining the confidentiality of your account information, including your password, if applicable. You agree to accept responsibility for all activities that occur under your account.

PRODUCT INFORMATION AND AVAILABILITY

We strive to provide accurate information about our products and services. However, product descriptions, pricing, and availability are subject to change without notice. Images of products are for illustrative purposes only and may not represent the exact appearance of the final product.

PRICING AND PROMOTIONS

Prices listed on our website may differ based on specific restaurant setup, add-on applications, software additions, upgrades, and other unique circumstances. Promotional offers and discounts may have specific terms and conditions and are subject to change.

CHARGEBACKS AND PAYMENT DISPUTES

It is the responsibility of TruePlatter clients to address their own customer chargebacks and payment disputes. This usually involves submitting the client’s terms of service and other forms of evidence to the customer’s bank/institution initiating the chargeback. If we build a custom website for you as part of our service package, TruePlatter provides a generic “Terms of Service & Privacy Policy” page that has a specific clause for chargebacks, but it may not protect you from disputes.

We are not responsible for issues that arise from our generic “Terms of Service & Privacy Policy” forms on your website. You should work with an attorney to develop your own policies to protect your business. If you need to update you policy(ies) on your website, please submit to us in writing via email: tori@mertechsolutions.com.

SMS TERMS AND CONDITIONS

Program Description

SMS messaging is used for client and their customer support communications, technical assistance, service alerts, and account notifications. Promotional or marketing messages are not sent.

Opt-In

Users opt in by providing their phone number during account setup, submitting a support request, or otherwise consenting to receive SMS communications.

Message Frequency

Message frequency varies based on account activity and support needs.

Message & Data Rates

Message and data rates may apply depending on your mobile carrier plan.

Opt-Out Instructions

Reply STOP to unsubscribe from SMS communications. Reply HELP for assistance. Opt-out requests are processed immediately.

Carrier Disclaimer

Supported by major U.S. carriers. Delivery is not guaranteed and may be affected by carrier or device limitations.

Privacy Reference

For more information about how we collect and protect your data, please refer to the Privacy Policy below.

INTELLECTUAL PROPERTY

All content on our website, online ordering applications, including text, graphics, logos, and images, is the property of TruePlatter or our licensors and is protected by applicable intellectual property laws. Unauthorized use of any content is prohibited.

LIMITATION OF LIABILITY

To the fullest extent permitted by law, TruePlatter shall not be liable for any direct, indirect, incidental, special, or consequential damages arising from your use of our services. This includes, but is not limited to, damages for loss of profits, data, or other intangible losses.

GOVERNING LAW AND DISPUTE RESOLUTION

These Terms are governed by the laws of the State of Michigan. Any disputes arising from these Terms or your use of our services will be subject to the exclusive jurisdiction of the 63^rd District Court located in Grand Rapids, MI.

CONTACT INFORMATION

If you have any questions or concerns about these Terms, please contact:

• Email: kevin@mertechsolutions.com
• Phone: 734-546-6114
• Address: Grand Rapids, MI (no physical location)

PRIVACY POLICY

Effective Date: 12/26/25

TruePlatter (“we,” “us,” or “our”) is committed to protecting the privacy and security of our customers. This Privacy Policy explains how we collect, use, and safeguard information when you interact with our website, services, and SMS client support communications.

INFORMATION WE COLLECT
Information You Provide: We collect information that you voluntarily provide to us when placing an order or contacting us. This includes your name, business name, phone number, email address, account, order, transaction information, and support request details.

Automatically Collected Information: We collect information on how you access and use our website. This includes your IP address, browser type, device information, pages visited, and service usage data.

SMS Messaging Data: We collect information including mobile phone number, message content, and timestamps.

USE OF INFORMATION

We use your information to:

• Process and fulfill your orders.
• Communicate with you regarding your orders or inquiries.
• Send you promotional materials and updates if you have opted to receive them.
• Improve our website and services through analytics.

SMS: Information is used strictly for business operations and service delivery including client support, technical assistance, account notifications, order updates, and service alerts. We do not use SMS messaging for unsolicited marketing.

SMS COMMUNICATIONS & CONSENT
By providing your phone number and opting in, you consent to receive SMS messages related to technical support, account notifications, integration updates, and service alerts. Message frequency varies. Message and data rates may apply. Reply STOP to unsubscribe or HELP for assistance.

COOKIES AND ANALYTICS

Our website uses cookies to enhance your user experience and Google Analytics to analyze site traffic.

Cookies: Small data files stored on your device to help us remember your preferences.

Google Analytics: Collects anonymous data about site usage. Google does not associate your IP address with any other data held by Google.

You can disable cookies through your browser settings, but this may affect the functionality of our website.

THIRD-PARTY DISCLOSURE/NO SALE OR SHARING INFORMATION

We do not sell, rent, or share personal information with third parties for marketing or promotional purposes. SMS consent data and mobile numbers are never sold or distributed.

We may share your information with trusted third-party service providers, including cloud hosting and SMS delivery platforms, who assist us in operating our website and conducting our business (i.e. delivery providers), provided they contractually agree to safeguard your information.

DATA SECURITY

We implement administrative, technical, and physical safeguards to protect personal information from unauthorized access, alteration, disclosure, or destruction. Information is retained only as long as necessary to provide services and comply with legal obligations.

YOUR CHOICES

Access and Correction: You may request access to or correction of your personal information by contacting kevin@mertechsolutions.com.

Opt-Out: To unsubscribe from promotional emails, click the “unsubscribe” link at the bottom of any of our emails or contact kevin@mertechsolutions.com.

LINKS TO OTHER WEBSITES

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

CHILDREN’S PRIVACY

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this Policy periodically.

CONTACT US

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us:

• Email: kevin@mertechsolutions.com
• Phone: 734-546-6114
• Address: Grand Rapids, MI (no physical location)

By using our website and services, you acknowledge that you have read and understand this Privacy Policy and agree to its terms.